We have a free 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return/exchange. All purchases are final after 30 days without exceptions. International orders are all final sale.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, order number, or proof of purchase.
To start a return, you can contact us at email@example.com. Please include your order number, items to be returned/exchanged and the items and sizes desired for exchange if applicable. Items sent back without first requesting a return will not be accepted. Once your return/exchange requests are approved, you will be sent a return shipping label via email to ship out your items as soon as possible.
Feel free to contact us for any return/exchange questions at firstname.lastname@example.org or via website chat.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
We are happy to exchange your items. Your exchanges will ship out as soon as your returned items are received.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.